Delivery, Return & Exchange Policy
This policy outlines how we manage deliveries, returns, and exchanges to ensure a smooth and secure shopping experience for every customer.
Delivery Procedures
This section explains how we process, handle, and deliver your orders from the moment they are placed until they reach your doorstep.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
|
Standard delivery Get it in 3-5 working days |
|
|---|---|
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Orders over $100: All day delivery. Order anytime: |
FREE |
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Orders under $100: All day delivery. Order anytime: |
$5 |
|
Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
|
Next day delivery Get it next day, 7 days a week |
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|---|---|
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All day delivery. Order by 9pm. |
$5 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
Large items
|
Standard delivery Get it in 2 working days |
|
|---|---|
|
All day Delivery from 7am - 8pm. Order anytime: |
Fromu$20 |
|
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: |
From $35 |
|
Next day delivery it next day on weekdays |
|
|---|---|
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All day delivery from 7am - 8pm. Order by 7pm: |
Fromu$30 |
|
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: |
From $45 |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
DELIVERY POLICY
1. Delivery Locations
We deliver to all major locations within [your country].
Some areas may have extended delivery times depending on accessibility.
2. Delivery Time
Estimated delivery time:
Local deliveries: 1–3 business days
Regional deliveries: 3–7 business days
Delivery times may vary due to stock levels, traffic, weather, or courier delays.
3. Delivery Confirmation
Once your order is dispatched, you will receive:
A confirmation message
Tracking information (if available)
You are responsible for ensuring that:
Your address is correct
Someone is available to receive the package
4. Failed Delivery Attempts
If a package is returned due to:
Wrong address
No one available to receive
Failure to respond to courier calls
A re-delivery fee may apply.
REFUND, RETURN & EXCHANGE POLICY
This policy is designed to protect your business while staying reasonable for buyers.
1. No Refund After Delivery
Once the order has been successfully delivered to the customer or recipient:
❗ There is strictly no monetary refund
This applies to all successfully delivered items.
(You can add: This does not affect your rights under applicable consumer laws.)
2. Return or Exchange Eligibility
We may accept returns or exchanges ONLY under these conditions:
Wrong item received
Item arrived damaged
Item is defective
Item is not as described
For a return or exchange to be considered:
You must contact us within 24–48 hours of delivery
The item must be unused
The item must be in its original packaging
We reserve the right to approve or reject return/exchange requests.
3. Items Not Eligible for Return
Items damaged through customer misuse
Items without original packaging
Items with missing accessories
Clearance or discounted items
Perishable and personal items
4. Verification Process
Before approval, we may request:
Photos or videos of the item
Proof of purchase
Short explanation of the issue
5. Exchange or Store Credit
If a return is approved:
You may receive a replacement item, OR
Store credit equal to the purchase value (valid for future purchases)
No cash refunds are issued.
6. Wrong or Damaged Items
If the wrong or damaged item was delivered:
We will handle the pickup or return
You will not be charged for shipping
You will receive the correct or replacement item
CANCELLATION POLICY
You may cancel an order before it is shipped.
Once shipped, cancellation is no longer possible.
If a customer refuses a delivered item without valid reason:
Delivery fees may be charged
Store credit may be issued, but no refunds
FAQs
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
Mart - Robust Hive
Mart – Robust Hive is the e-commerce branch of the Robust Hive brand, created to provide customers with reliable access to quality technology and essential products. As part of the wider Robust Hive family—which includes Robust Hive (our IT, digital, and creative solutions company) and Academic Robust Hive (our platform for academic support and educational services)—the Mart reflects our commitment to convenience, trust, and customer-focused service.
At the moment, Mart – Robust Hive offers only laptops, carefully selected to suit students, professionals, businesses, and everyday users. Each device is verified for quality and accuracy, ensuring that every customer receives a dependable product at a competitive price.
While laptops are our starting point, we are actively expanding the store to include more categories such as mobile devices, home essentials, accessories, electronics, and other daily-use products. These additions will be introduced gradually.
We encourage you to stay connected and stay tuned for new items and upcoming categories as Mart – Robust Hive continues to grow and improve your shopping experience.
